Customer Relations

Building strong, viable business relationships with its customers that will generate long-term mutual benefits. One of our core values as a company is to be customer focused. We strive to work closely with our customers, to be proactive in anticipating their needs and issues, to listen to them and understand their needs, and to respond to them in a practical and meaningful way until they are pleased with our efforts and responsiveness in finding solutions.

Corporate Social Responsibility

Marafiq recognises its responsibilities towards all its stakeholders, and especially the industrial, commercial and residential communities in which it operates. The company strives to make and manage its charitable contributions in support of community activities in a way that will contribute to the national economic development agenda in line with Marafiq’s business strategies and operations.

IWPP Plant

With its 2,745 megawatt power capacity and desalination output of 800,000 cubic meters per day, the IWPP in Jubail is the world’s largest integrated water and power facility. The plant is a joint venture between Marafiq, Saudi Electricity Company (SEC), the Public Investment Fund of the Ministry of Finance, and the international Suez Consortium comprising Suez Energy International of Belgium, Gulf Investment Corporation of Kuwait and ACWA Power Projects of Saudi Arabia.

SWRO Sadara

Marafiq has signed an Industrial Water Supply Agreement to supply water to the Sadara facility on a ‘Build, Own and Operate’ basis for the next 20 years. This is the first plant that is built and operated by Marafiq within the customer’s fence. The Sea Water Reverse Osmosis (SWRO) plant uses Reverse Osmosis technology, and is located on the Sadara premises; it receives seawater from Marafiq’s seawater supply network to Jubail II.