Customer Relations

Marafiq proudly provides power and utility services to industrial cities within Saudi Arabia, which hosts some of the world’s largest hydrocarbon corporations in Yanbu and Jubail. Marafiq successfully meets the demands of around 42,200 residential customers and approximately 271 industrial customers in Jubail and Yanbu. One of Marafiq’s core values is customer focused; this means that it is committed to building healthy and sustainable relationships with its customers that will generate long-term mutual benefits.

Marafiq strives to continuously improve its services to its customers; in this regard, it has launched a comprehensive eservices application for its customers. This application supports Marafiq in being more proactive in anticipating the customers’ needs and resolving issues faster, it provides a channel for Marafiq to respond to its customers in a practical and meaningful way. For more information about the eservices application click HERE.