Customer Relations

Light Industries Zone
Yanbu Industrial City
Kingdom of Saudi Arabia


Unified: 920020084 (Only inside of KSA)
Emergency (Power): 966 14 396 3222
Emergency (Water): 966 14 396 3555
Tel: 966 14 396 3111

Location Map:

For Power Service Only:

Dear Customer,

If you are unsatisfied with the service or you have an objection with the invoices and you did not reach to any resolution with MARAFIQ, you can raise your complaint on the following address.

Electricity & Cogeneration Regulatory Authority,
Consumer Care Department
P. O. Box 4540
Riyadh 11412
Free Call: 8001259000
Fax: 01-2019227