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Customer Relations

Marafiq is committed to building strong, viable business relationships with its customers that will generate long-term mutual benefits.

One of our core values as a company is to be customer focused.

We strive to work closely with our customers, to be proactive in anticipating their needs and issues, to listen to them and understand their needs, and to respond to them in a practical and meaningful way until they are pleased with our efforts and responsiveness in finding solutions.

We firmly believe that providing exceptional, reliable services is the only way in which we can earn the trust, confidence and loyalty of our customers.

Our greatest satisfaction is our customers’ success, and their satisfaction is our success.

For Power Service Only:

Dear Customer,

If you are unsatisfied with the service or you have an objection with the invoices and you did not reach to any resolution with MARAFIQ, you can raise your complaint on the following address.

Electricity & Cogeneration Regulatory Authority,
Consumer Care Department
P. O. Box 4540
Riyadh 11412
Free Call : 8001259000
Fax : 01-2019227
Email : consumer@ecra.gov.sa