Become a Customer

At Marafiq, we aim to support our residential, commercial, industrial and government customers with international standard utility services, including water, power, and sales gas, with the help of our talented workforce, consumer-friendly corporate practices, and by adopting state-of-the-art technologies from around the globe.

In order to secure our service, all the potential customers will need to sign a sales/consumption agreement. The registration process may vary from customer to customer, depending on their location, intended usage, and the type of services they require.

All applicants are recommended to follow these steps to open a customer account with Marafiq using our electronic services, which is the designated platform for submitting requests and accessing customer information:

Visit our official site at https://css.marafiq.com.sa/portal/ and proceed with the registration process.

Create new sales agreement

To create a new sales agreement with Marafiq, the prospects must compile the following documentation (see below) while filling the new connection request form.

  • Saudi national Identity card or an iqama for non-Saudis. Saudi women will need to present a national Identity or family ID card
  • Ownership Deed
  • Royal Commission Construction Permit
  • Royal Commission Drawing (Sketch)
  • Occupancy Certificate
  • Registration Certificate
  • Utility Approval Request
  • Royal Commission Lease Agreement
  • Royal Commission Construction Permit
  • Royal Commission Drawing (Sketch)
  • VAT Registration Certificate
  • Commercial Registration (CR)
  • Utility Approval Request (UAR) Form
  • Royal Commission Lease Agreement
  • Royal Commission Construction Permit
  • Royal Commission Utility Drawing
  • Certificate of Initial Acceptance (COIA)
  • VAT Registration Certificate
  • Royal Commission Lease Agreement (Except Royal Commission)
  • Royal Commission Construction Permit (Except Royal Commission)
  • Royal Commission Drawing (Sketch)
  • Utility Approval Request (UAR)
  • VAT Registration Certificate

Request a service transfer

The successful transfer of a service request is dependent on the submission of specific documents and aligns with the shared objective of the agreement with Marafiq.

Residential Customer

Commercial Customer

Industrial Customer  

Government Customer

You can follow this link to learn more about Transfer of service request process: https://youtu.be/l0qVzaVGGKU


Jubail (Headquarters)
P.O.Box 11133
Jubail Industrial City, 31961, Kingdom of Saudi Arabia

P.O.Box 30144
Yanbu Industrial City, Kingdom of Saudi Arabia

2022 Marafiq. All rights reserved.