At Marafiq, we aim to support our residential, commercial, industrial and government customers with international standard utility services, including water, power, and sales gas, with the help of our talented workforce, consumer-friendly corporate practices, and by adopting state-of-the-art technologies from around the globe.
In order to secure our service, all the potential customers will need to sign a sales/consumption agreement. The registration process may vary from customer to customer, depending on their location, intended usage, and the type of services they require.
All applicants are recommended to follow these steps to open a customer account with Marafiq using our electronic services, which is the designated platform for submitting requests and accessing customer information:
Visit our official site at https://css.marafiq.com.sa/portal/ and proceed with the registration process.
Create new sales agreement
To create a new sales agreement with Marafiq, the prospects must compile the following documentation (see below) while filling the new connection request form.
Request a service transfer
The successful transfer of a service request is dependent on the submission of specific documents and aligns with the shared objective of the agreement with Marafiq.
Residential Customer
Commercial Customer
Industrial Customer
Government Customer
You can follow this link to learn more about Transfer of service request process: https://youtu.be/l0qVzaVGGKU
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